The Rise of Digital After-Sales
How Servicing Is Becoming a Platform After-sales service has always been a critical part of customer satisfaction—but in 2025, it’s undergoing a digital transformation. What …
How Servicing Is Becoming a Platform After-sales service has always been a critical part of customer satisfaction—but in 2025, it’s undergoing a digital transformation. What …
Automotive & Industrial Sectors For decades, maintenance followed a predictable cycle: wait until something breaks, fix it, and hope downtime doesn’t cost too much. But …
The service industry has always been the backbone of economies—whether it’s healthcare, education, logistics, or finance. But as we look ahead to 2030, services won’t …
In the past, finding a service provider was often a matter of word-of-mouth, classified ads, or calling around until you found someone available. Fast forward …
The way we work has changed forever. What began as an emergency response during the pandemic has now evolved into a new normal—remote-first service delivery. …
In the past, mass production and one-size-fits-all solutions defined success. But in today’s world, where consumers are more informed, connected, and selective than ever, personalization has …
Why subscription-based services are reshaping how we live, work, and consume From streaming platforms 🎬 to coffee deliveries ☕ to even cars 🚗, one trend …
Not long ago, “green services” were considered a niche — a luxury option for businesses with extra resources to invest in eco-friendly initiatives. Fast forward …
Customer service has always been a cornerstone of business success. From the polite clerk behind the counter in the 1900s to global call centers in …
A few years ago, the idea of attending a medical appointment from your living room, joining a global conference without leaving your city, or receiving …