The Future of Service Delivery in 2026: How the Expectation Economy Is Redefining Success
From Satisfaction to Expectation For years, businesses measured service success through satisfaction scores. In 2026,…
Why Digital Platforms Changed How Services Are Delivered
Not long ago, finding a service meant asking around, calling providers one by one, or…
Why Freelancers Are Building Personal Service Brands
Freelancing used to be about availability.In 2026, it’s about identity. The global freelance economy has matured,…
Why Services Are Becoming More Specialised — Not More Generic
For decades, businesses proudly marketed themselves as “full-service.”One provider. One contract. One solution for everything. Today,…
Why Service Transparency Is Becoming a Trust Requirement
Not long ago, service marketplaces thrived on promises. “Fast delivery.”“High quality.”“Competitive pricing.” Today, those phrases…
Why Service Quality Is Harder to Measure Than Product Quality
When you buy a product, quality is often obvious.You can see it. Touch it. Test…
Why Project Boards Are Replacing Job Ads
For decades, job ads were the default way companies solved problems: identify a gap, post…
Why Most People Don’t Know What Services They’re Actually Paying
You receive an invoice.The price looks familiar.The service name sounds right. And yet, if someone…
Why Traditional CVs No Longer Reflect How People Actually Work
For decades, the CV has been treated as the universal passport to work.A neat timeline.…
Services Are the Most Misunderstood Part of the Global Economy
Ask someone what services are, and the answer is often vague:“Consulting… maybe hospitality… stuff you can’t touch?”…