Servicingpedia

In today’s hyper-digital world, automation is everywhere. AI responds to customer inquiries, apps automate shopping lists, and chatbots are often the first point of contact. …

We live in an age where a single tap can summon a meal, a ride, or even a medical consultation. What started as the “Uberization” …

In today’s service-driven economy, one factor is quickly becoming the ultimate competitive edge: sustainability. From eco-friendly cleaning services to green repair practices and sustainable supply chain …

From streaming movies to driving cars, the way we consume has fundamentally changed. Ownership is no longer the gold standard — access is. In 2025, subscription …

Artificial Intelligence is no longer just a buzzword — in 2025, it has become a cornerstone of how services across industries are delivered. From customer service …

The service industry is at a turning point. What was once defined by manual processes and face-to-face interactions is now rapidly evolving into a tech-driven, data-powered, …

For decades, customer service was reactive: you only called a provider when something broke. A car engine light, a malfunctioning air conditioner, a software crash—service began after the …

The automotive world is in the middle of its most dramatic transformation in over a century. With the rapid rise of electric vehicles (EVs) and the advent …

What’s New & What Customers Expect Once considered a “nice-to-have” add-on, extended warranties and service plans are now a central part of customer expectations. Whether it’s automobiles, …

In today’s fast-changing service economy, one truth stands out: customer expectations have never been higher. Whether it’s repairing an appliance, servicing a vehicle, or supporting industrial machinery, …