EVs, Connected Vehicles & the New Challenges of Servicing
The automotive world is in the middle of its most dramatic transformation in over a century. With the rapid rise of electric vehicles (EVs) and the advent …
Value Proposition & Differentiation
How MPS Stands Out Among Competitors In today’s digital economy, customers are spoiled for choice. Whether they’re looking for freelance help, one-time projects, or ongoing …
Extended Warranties & Service Plans
What’s New & What Customers Expect Once considered a “nice-to-have” add-on, extended warranties and service plans are now a central part of customer expectations. Whether it’s automobiles, …
The Non-Negotiables for Premium Services
Trust, Security & Compliance In an era where data breaches make daily headlines and regulations are tightening worldwide, trust is no longer optional—it’s a non-negotiable. Whether …
Customer Service Trends 2025: What Service Providers Can’t Ignore
In today’s fast-changing service economy, one truth stands out: customer expectations have never been higher. Whether it’s repairing an appliance, servicing a vehicle, or supporting industrial machinery, …
Personalization: Why It’s No Longer Optional in Service Platforms
The days of “one-size-fits-all” services are over. In today’s digital economy, customers expect more than generic interactions—they want experiences tailored to their unique needs, preferences, …
The Rise of Digital After-Sales
How Servicing Is Becoming a Platform After-sales service has always been a critical part of customer satisfaction—but in 2025, it’s undergoing a digital transformation. What …
Subscription & Recurring Revenue Models
What Premium Platforms Must Do Right In today’s digital economy, subscription and recurring revenue models have become the gold standard for premium platforms. From streaming giants like …
How Predictive Maintenance Is Redefining Service Expectations
Automotive & Industrial Sectors For decades, maintenance followed a predictable cycle: wait until something breaks, fix it, and hope downtime doesn’t cost too much. But …
How AI & Automation Are Transforming Premium Service Platforms
The service industry is undergoing a fundamental shift. What was once driven by manual processes and human-only expertise is now being reimagined through AI and automation …